JULY - AUGUST 2025AUTOTECHOUTLOOK.COM6The auto retail sector is at a turning point. Today's customers expect fast, seamless and personalized service across every touchpoint, from online research and in-store experience to post-sale support. To meet these rising expectations, forward-looking dealerships are retiring outdated tools and embracing intelligent, connected platforms that bridge digital and physical channels.Legacy systems, once siloed across inventory, sales, finance and service are being replaced by end-to-end solutions that offer real-time visibility and workflow automation. Digital finance and insurance tools accelerate approvals, AI-powered CRMs anticipate buyer behavior and integrated service systems help teams respond faster and more accurately. Every interaction becomes an opportunity to improve margins, build loyalty and deliver value.Artificial intelligence, automation and advanced analytics are now foundational to this shift. Whether it's routing leads based on intent signals, predicting parts needs before a breakdown occurs or personalizing post-sale outreach, dealerships are tapping into data to drive smarter decisions and stronger customer relationships.This edition of Auto Tech Outlook examines how cutting-edge dealership solutions are redefining retail performance, customer experience and operational agility. Monte Heisler, director of manufacturing quality at North American Stamping Group, explains how process discipline and tools like PFMEAs, long used in manufacturing, can be adapted to the dealership environment to reduce variability, improve service consistency and build trust. Michael Cavaretta, analytics executive - quality analytics, at Ford Motor Company [NYSE: F], shares how predictive analytics is transforming dealership operations, from smarter service forecasting and parts availability to proactive customer retention strategies.We hope this edition offers practical insight and strategic perspective to help you modernize operations, deepen customer trust and shape the next generation of digital-first dealerships.Let us know your thoughts!EDITORIALShaping the Future of Digital-First DealershipsCopyright © 2025 ValleyMedia, Inc. All rights reserved. Reproduction in whole or part of any text, photography or illustrations without written permission from the publisher is prohibited. The publisher assumes no responsibility for unsolicited manuscripts, photographs or illustrations. Views and opinions expressed in this publication are not necessarily those of the magazine and accordingly, no liability is assumed by the publisher thereof.Editorial StaffOlivia HarperDavid CarterPaisley AaronClaire JonathanVisualizersRobert Grey SmithEdwin PaulManaging EditorLester D'Souza*Some of the Insights are based on our interviews with CIOs and CXOsLester D'SouzaManaging Editoreditor@autotechoutlook.comJULY - AUGUST 2025, Volume - 08, Issue - 06 (ISSN 2835-9720)Published by ValleyMedia, Inc.To subscribe to Autotech OutlookVisit www.autotechoutlook.com Email:sales@autotechoutlook.comeditor@autotechoutlook.commarketing@autotechoutlook.com
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