JULY 2025AUTOTECHOUTLOOK.COM19Redefining Courtesy Rides Management 5,000 kilometers per month can save around 1,000 kilometers, eliminating up to 15 hours of unnecessary driving in urban settings. This efficiency leads to measurable cost savings by reducing full-time equivalent labor costs across dispatchers, shuttle coordinators and drivers. iDEALER's optimization features extend beyond internal efficiencies. A customer-facing Uber-like component enhances the user experience. Customers receive live shuttle location, estimated arrival times via text message links, and enable customers to make changes to their ride without calling the dealership and without the need to download an app. Ai-powered change management will result in the most efficient solution for the customer and dealership. Integrating into Ride-SharingiDEALER integrates Uber into its platform to solve long-distance ride inefficiencies--making it the only solution of its kind in the automotive space. Dealerships traditionally assign in-house drivers even for distant drop-offs, resulting in lost time and reduced shuttle availability. iDEALER introduces a hybrid model that recommends in-house drivers for local trips and dispatches Uber for longer, less efficient rides. This approach maximizes driver productivity, reduces unnecessary mileage and ensures customers are served promptly.Recognizing iDEALER's innovative approach, Uber selected it as a preferred automotive ride management partner in North America. The partnership was formally introduced at NADA 2020, where it showcased the Uber-integrated platform to the industry.The evolution of iDEALER into a mature, dealership-ready product has been driven by a continuous feedback loop with its clients. What started with input from a few early users has now expanded into a robust feedback system across a broad base of dealerships.Its goal is to continue refining operations to the point where multi-location dealership groups can operate as one unified, city-wide shuttle fleet. iDEALER is working toward a model where tasks are dynamically assigned based on driver location, maximizing efficiency across the network.By continuously refining its platform, iDEALER delivers measurable outcomes for automotive dealerships, positioning itself as an industry leader in courtesy ride management. Our platform does the job of the dispatcher in the most efficient manner and delivers Uber-like customer experience
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