JUNE - 2023AUTOTECHOUTLOOK.COM9 Storage Warehouse · Must be secure location · Receiving Inspection:if tampering is detected, Storage Location must immediately report to local Police, OEM, Tier #1 & Supplier · Strict FIFO / time-in-storage management of stock OEM Vehicle Assembly · Final SW flashing and vehicle calibration · Add OEM SW immobilizer · Finalised EDU (Inverter) Vehicle Assembly SW cannot be accessed without OEM immobilizer key In many cases, eDrive system providers have responsibility for Inverter design & software-- but will partner with suppliers to sub-contract some or all of the physical manufacture of these complex components due to high cost of vertical integrationTherefore, special consideration must now be given to Tier1s and their Supplier(s) to develop robust strategic approaches to Warranty &Service issues that deliver fast response and effective R-C analysis + Corrective Actions, with agreement between all Parties-· What can / cannot be serviced or analysed in the field (Dealership)? What analytical field equipment is needed?· Necessary field expertise ("Flying Engineer") to support local and international markets, including Electrical HW Supplier expertise if proprietary know-how is used· Returns to the Tier #1: what can / cannot be analysed at that location? What additional Warranty resources are needed in terms of human and equipment / Test Bench?· Returns to E/E HW Supplier: how quickly must parts be expedited? What are the transportation security requirements? (OEM to Tier1, Tier1 to Supplier, etc.)· Cybersecurity must be maintained throughout the return + analysis process including the secure issue of SW `keys' at the Dealer, Tier1 & Supplier to unlockthe E/E HW & SW· Budget & Costs (human + equipment): OEM + Market support, analysis at Tier #1 Warranty Return Center & Plant and/or Supplier, freight, scrap, return of NTF parts, etc. The "Quality Protocol"MPAs are a well-established to document OEM ­ Tier1 ­ Supplier RACI for complex Supply Chain (e.g. Directed Tier #2), however the scenario for the Inverter goes far beyond a `typical' MPA.One way to address is through aproactive "Quality Protocol" focusing exclusively on concern management throughout the Supply Chain; early engagement of OEM & Supplier(s) is critically important to agree thescope:· Ensure RACI constraints and responsibility "hand-shaking" interfaces are fully defined, including cybersecurity · Basic SW flashing (e.g. Bootloader) + SW immobilizer · Must be TISAX-certified (all locations) = $$$ · OEM-approved "tamper-proof" Packaging = $$ Inverter Supplier · Develop robust Concern Management strategy for Warranty, Service & Support · NTF strategy (rework & return vs. scrap) together with a transparent `pricing menu' for Root Cause analysis charge-backs where appropriatePredict, Prevent & ProtectThis approachcan be tremendously helpful to foster collaborative, cross-functional relationships between OEM and Tier #1launch teams that can successfully:Predict- accurate map out a budget for the necessary support structures & resources throughout the Supply Chain, delivering a robust strategy that fits within the OEM 0km + Warranty Terms & Conditions.Prevent- prevent `worst case' scenarios created due to lack of process transparency & RACI interactions; if a field concern occurs, the "who does what and when" are pre-established including management of returns to maintain cybersecurity.Protect- concerns do happen; the defined `pricing menu' helps protect the OEM, Tier1 & Supplier(s) from unexpected field complaint costs, and secondly facilitates expedited R-C + countermeasures to address field issues and protect the final Customer ­ which should be our ultimate mission. Tier #1 Final Assembly · Receiving Inspection ­ if tampering is detected, Tier 1 must report to Police, OEM & Supplier) · Strict FIFO / time-in-storage management of stock · Must be TISAX-certified (all locations) = $$$ · Controlled staging to Shop Floorincludingsecure scrap/rework process = $$ · SW flashing + SW immobilizer after functional testing · Traceability (SW revision, Inverter + EDU serial no.)
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