SEPTEMBER - OCTOBER 2019AUTOTECHOUTLOOK.COM19Along with Accident Advisor, insurers can also leverage the CCC Smart Claims suite to conduct fast and accurate virtual inspection using A.I. photos as well as heat maps. The CCC heat map technology transforms vehicle photos into heat maps, providing an accurate and more visually literate, color-coded view of the damage for every major vehicle brand and body type in the U.S., including sedans, SUVs, coupes, convertibles, vans, light trucks, hatchbacks, and wagons. From a consumer standpoint, in an era of `digital-firsts' where consumers use their smartphones to direct their experiences, the CCC Accident Advisor mobile solution delivers tremendous value. In conjunction with other CCC offerings, it can even deliver text message status updates to affected drivers as their vehicles move through the repair process.CCC ONE TOTAL REPAIR PLATFORMThe Accident Advisor technology is a natural extension of CCC's core, which has always been about making it simpler for automakers, insurers, collision repairers, and part dealers to deliver important services when their customers need them the most. In fact, Accident Advisor enormously benefits from the powerful CCC ONE platform, which connects a vast network of more than 350 insurance companies, over 24,000 repair facilities, OEMs, part suppliers, and third-party data and service providers. CCC ONE is a hyperscale mature platform that leverages 30 years of data to support the entire automotive repair ecosystem. It combines strategic foresight, dynamic partnerships, and smart technology to help auto manufacturers, insurers, repair shops, and part suppliers reap maximum benefits of the data available to them and stay ahead of the competition.CCC ONE for OEMs enables car manufacturers to create new experiences with their data--whether it is connected or not. The platform helps boost brand loyalty for vehicles and parts, create value across all business segments, develop new business models, and most importantly, promote both vehicle and driver safety. In addition to using telematics to re-imagine post-collision care and claims resolution experiences, CCC ONE provides OEM-branded scores, tips, and driver feedback to encourage safer driving. It automatically notifies repair shops about recalls at the point of service or repair to resolve issues faster and more effectively. To date, CCC ONE has enabled hundreds of thousands of recall notifications, thus upholding the mandatory safety standards. Furthermore, CCC provides customizable, end-to-end casualty solutions to auto insurers for the handling of first and third-party claims through its subsidiary, Auto Injury Solutions.INJURY DETECTION AND OTHER ADVANCEMENTSNearly 200 million automotive claims in the U.S. have been processed using CCC products, and the company continues to enhance its capabilities to serve clients more effectively. Over time, CCC plans to integrate a number of new ecosystem participants as well as its proprietary injury detection technologies with Accident Advisor to further improve the overall post-collision experience for participating drivers. With the underlying objective of keeping drivers safe, informed, and in control in the moments following an auto accident, CCC Accident Advisor will witness continual advancements in the way it combines emergency services and checklists, guided accident documentation, and digital claims and repair services.While Volvo is the first automaker to employ Accident Advisor, CCC believes its exclusivity won't last long and that a lot more companies will announce services and solutions powered by Accident Advisor. The company is currently working with multiple OEMs that will most likely announce their connected safety offerings by the end of this year. Also, companies in the transportation ecosystem are increasingly partnering with CCC to provide holistic, connected safety experiences for their drivers. Many of the industry's leading national insurers are committed to leveraging CCC's accident resolution technology. Most of them are already on board with Accident Advisor, making it easier for drivers to file claims and arrange for repairs and eventually, streamlining and simplifying the entire post-collision process. With its collective set of smart, flexible, and intuitive solutions that make connected car accident data actionable, CCC is constantly endeavoring to bring modern technology to an experience that has not seen a lot of innovation in recent times. The Accident Advisor app guides drivers through the initial steps of the post-collision process by providing an all-encompassing checklist of do's and don'tsPete Morowski
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