GEM-CAR: A One-Stop Partner for Repair Shop Management

Automotive businesses are integrating technology into their workspaces to better engage with customers, increase sales, and streamline operations. Among the growing tech deployments, software solutions for repair shop management and digital vehicle inspection are gaining popularity for their ability to manage and support the digitalization of conventional maintenance processes. However, most repair shops and garages are plagued by the complexities of deploying state-of the-art implementations due to the multiple solutions required to efficiently execute different operational tasks.

“Garages no longer need multiple software solutions for each business process as GEM-CAR manages accounting, customer experience, and marketing as well as digital inspections from a single platform,” says Mathieu Brunel, president and CEO of GEM-CAR.

GEM-CAR’s software is easy to use and comprises built in modules for customer relationship management (CRM), digital marketing, electronic punch clock, repair funding, and digital inspection. These modules allow automotive garage owners to seamlessly manage operations and client needs with one click and superior flexibility.

One of GEM-CAR’s software modules is GEM-CHECK, a digital vehicle inspection tool (DVI) integrated into the shop management software that simplifies the process of identifying parts needing repair to aid clients in building a robust method ensuring consistent verifications and maintenance.

Customers also gain a detailed understanding of their issue, which boosts their ability to make an informed decision on the recommended maintenance. Another highlight is the Punch Clock module, which features an electronic time sheet with staff performance and offers measurements to deliver accurate labor tracking. The Punch Clock module features an accessories management capability that simplifies overseeing inventory and increases material sales by enabling scanned products to be added to the work order. GEM-CAR is proven to improve material sales from 30 to 70 percent and enhance the average billable time by 10 to 15 minutes per work order, helping technicians earn $3000 to $5000 more in labor sales per year.

Besides the revenue-increasing capabilities, GEM CAR directly connects business owners to over 300 vehicle parts suppliers through internet resources and quickly imports that data into their payment invoicing to ensure a seamless purchase. This speeds up maintenance, inventory management, and profitability while allowing the efficient management of gross profits made through parts acquisition. Besides its technology tools, GEM-CAR provides training through its Canada-based training center, established to help repair shops implement the best-suited software and motivate new and existing personnel to exceed expectations through detailed training guides.

Recently, one of GEM-CAR’s clients, Eldon Ingram Limited, an auto repair center providing the highest quality service to light trucks and cars, witnessed a significant increase in gross sales due to their fully-integrated shop management software. GEM-CAR helped them increase their average work order size by 27 percent and the number of hours sold per work order by 0.3 percent per invoice while maintaining a parts gross profit of 47 percent. The customer appreciated the added advantage of accessing and analyzing daily reports, which allowed confident and well-informed decision-making when implementing significant changes to the business. GEM-CAR’s shop management software improved staff professionalism and customer satisfaction by simplifying user accessibility to crucial business datasets.