Justin Chalk, CEO Automotive workshops and tire businesses are quickly scaling up. Firms that specialized in a single service are expanding into tire retailing, wholesaling, retreading, commercial fleet servicing, and undercar servicing. However, as they adopt a multi-disciplined business structure, they find their legacy IT infrastructure insufficient to support its evolving functions.
Companies are looking for an agile, scalable, and customer-centric digital solution to facilitate a single source of control for managers, an easy workflow for the staff, and an omnichannel experience for customers.
Megabus Software offers precisely this. It gives tire and mechanical workshops the ERP and digital tools they need to scale rapidly and grow into global organizations. Firms no longer have to depend on siloed systems. This all-in-one workflow management solution takes care of both workshop and finance back-office tasks.
Over 40 years of industry experience augments Megabus Software’s ability to tailor, design, build, deliver, and support robust software solutions. Whether sole traders, multi-site operators, complex franchises, or company-owned networks, Megabus’ solutions help them stay at the forefront of an ever-changing industry.
Meeting the Demands of Growing Automotive Businesses
Megabus caters to tire and mechanical workshops in the process of scaling their businesses, evolving from generic, rigid software infrastructures. Its Marlin Tire & Mechanical Workshop Enterprise Management solution is built for automotive servicing workflows and can be customized to meet all their requirements.
“Featuring workshop management, point-of-sale, all-in-one accounting, e-commerce, and cloud connectivity, Marlin is a scalable solution built from the ground up for tire and automotive workshops,” says Justin Chalk, CEO of Megabus Software.
Whether a central organizational structure with multiple branches or a comprehensive franchising model with numerous businesses, Marlin can be customized according to specific needs. A core database stores information and manages systems across hundreds of locations, giving users region-specific customization for languages and currencies.
For instance, if someone owns five independently managed regional worksites, Megabus’ software gives the owner complete control over each location. They can consolidate accounting and performance reporting for all areas from a single platform. Its configuration features allow the addition of new capabilities to infrastructure while equipping mechanics and technicians with tools to improve their workflow. A complete workshop planning module lets managers assign work and resources to technicians. All crucial information is recorded, from the point of service to management, to drive informed decision-making.
“We take care of our client’s management software infrastructure while they focus on growing and improving their business,” says Chalk.
Making Businesses Omnichannel Ready
Megabus focuses on making businesses omnichannel so they can easily connect with their customers. Large tire and mechanical workshop chains throughout Oceania and South East Asia are challenged by the ever-expanding channels of engagement beyond traditional brick-and-mortar retailing.
Social media and a complex omnichannel presence contend with traditional engagement methods, like in-person and telephone engagements. Megabus helps clients rise above their competition with robust omnichannel capabilities while helping them find their niche in the market.
The Marlin solution takes a multi-level approach to making this happen. Being cloud-based, its connectivity standards are modern, secure, and scalable, providing a 360-degree view of client and vehicle data across various platforms. It can be integrated with third-party omnichannel platforms like Maropost and Bitrix. Vehicle data, equipment information, and product catalogs allow suggestive selling tools and chatbots to efficiently identify sale opportunities and personalized customer quotations, lowering the time to close a deal and enhancing customer experience. It enables a smooth customer journey across the physical and digital CX landscape. Marlin’s adaptable APIs allow for compounding efficiencies across the workflow while improving risk mitigation, staff compliance, and customer experience, ultimately increasing revenue opportunities. Marlin makes it easy for businesses to implement mobile services with a sustainable economic model.
We take care of our client’s management software infrastructure while they focus on growing and improving their business
The all-digital solution significantly reduces service delivery time. Where once a vehicle had to monopolize a lift until the ordered parts arrived, they can now get them quicker using Marlin’s supply chain modules. It provides broader parts availability so clients can access the supplier with the quickest delivery times and make better quoting and purchasing decisions. The value-added network for electronic document flow between many major global tire and automotive part manufacturers and distributors further automates the process. Connecting B2B partners electronically for inventory availability, procurement, and transaction exchange significantly improves procurement time and data recording accuracy.
A Robust Engagement Strategy to Deliver the Best Results
A meticulous onboarding process under the guidance of a dedicated success manager ensures successful software implementation. While a small to medium-sized business can be up and running with the software within a month, a large company might take up to two years, depending on the complexity. Megabus never compromises on its software’s standards. A deep and meticulous assessment of the entire business helps map out operations that can be digitalized and streamlined. Besides setting up master files and transaction flows, it provides comprehensive training to familiarize the workforce with the new system.
Megabus’ sizable development teams work across multiple time zones in various regions, including Australia, Romania, and Pakistan. Even large-scale implementations for tier-one businesses become seamless with easy access to technology and human resources worldwide. Clients get constant support without any additional investment on their part. They have access to professional services personnel, consultants, development teams, sales and account managers, and business developers, all focused on facilitating continued business success. This approach has resulted in clients maintaining their relationship with Megabus for over 40 years.
Revamping Legacy Systems and Improving Workflows
The success story of a Megabus customer highlights the capabilities it brings to tire and automotive workshops. The mixed-mode business specializing in wholesaling, retailing, commercial, roadside service, and retread manufacturing was nearing the end of life on major ERP systems.
They were running different solutions without cross-vendor integration capabilities and had to depend on local technology partners to support integrations between various aspects of the business. When Megabus came into the picture, its team comprehensively assessed their infrastructure and proposed a product suite that covered deep and close integrations across its tire and mechanical supply chain.
It eliminated the ERP system, along with its vast expenditure. The replacement was a single system across retail, wholesale, commercial, roadside, and retreading functions of the business. Setting up an online sales venue was an additional benefit. They no longer need in-house IT infrastructure as the new solution suite is cloud-hosted. They can focus on growing, selling, and servicing their products. They are witnessing growth in their sales and speed to market. Whenever they want to make a simple change to their product’s price, they do it in the central platform, which is automatically updated across all locations. These capabilities have enabled them to acquire and add new businesses to their brand and expand significantly.
Accumulating Expertise and Fostering Innovation
Megabus has pursued innovation since its inception. The 2015 acquisition by Constellation Software [TSX:CSU]—a diversified software company—further bolstered its market standing Constellation Software has over 800 niche software businesses specializing in specific industry verticals. Powered by its parent company and exposed to the best practices of its sister companies, Megabus has come a long way in the last decade. Its clients range from small, independent workshops to tier-one automotive companies.
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Featuring workshop management, point-of-sale, all-in-one accounting, e-commerce, and cloud connectivity, Marlin is a scalable solution built from the ground up for tire and automotive workshops
In the Australian market alone, Megabus provides its enterprise-grade solution to major clients in the automotive sector, including Bridgestone, Bob Jane T-Marts, JAX Tyres, Midas, and ABS. Its solutions enable their retail outlets to deliver the best services to customers.
Prompted by its success in Australia, Megabus introduced its solution in the U.S. under the banner of its sister company. The software facilitated a digital revolution across the U.S. automotive market. It is now used in over 300 locations.
Along with its strengthening footprint in the U.S., Megabus is focusing on expanding beyond the established markets. It is forming partnerships with global automotive businesses, helping them evolve and develop beyond existing boundaries.
Pushing the Bounds of Innovation for Automotive Software
The combination of tenured staff and new-generation talent is a potent mix constantly pushing the limits of its solutions to the next level. A team of about 60 people is dedicated and focused on making the tire and automotive industry workflow easy, efficient, and cost-effective. The team directly engages with the workshops, working with clients, becoming a part of their workflow, and learning their business. Their acquired knowledge and experience are the basis for upgrading the solution with new features.
Megabus, backed by its robust workforce, will continue helping tire and automotive workshops take control of their customer relationship management and streamline the delivery of mechanical and maintenance services.
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