Dale Fowler, CEO Rideshare and delivery platforms depend on a single, safety-critical moment: when a driver and a passenger or recipient connect. Despite the scale of these networks, identity verification at that moment has remained largely assumption-based and inconsistently controlled. In crowded airports, concert venues, sporting events, and late-night delivery routes, speed often replaces certainty. Vehicles look alike, people are rushed, and human judgment is called on to enforce accuracy when systems fall short.
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Real-Time Safety Solutions, this verification gap at the point of interaction is the core operational problem the company set out to solve.
In 2019, that vulnerability became impossible to ignore. Samantha Josephson, a college senior, entered a vehicle she believed was her rideshare. It wasn’t. She never made it home. The failure was not the absence of technology, but the absence of confirmation at the precise moment rider and driver met.
For Dale Fowler, CEO of Real-Time Safety Solutions, the incident accelerated work already underway. Development of the underlying technology had begun in 2018 with the intent to serve both rideshare and delivery use cases. The events of 2019 clarified what any viable solution would have to do in practice: operate reliably in live, crowded environments without relying on policy, training, or user judgment at the point of interaction.
From that requirement came a patented, in-vehicle safety screen designed to make identity verification visible and unavoidable. The system provides real-time, system-controlled visual confirmation between drivers, passengers, and delivery recipients before any interaction occurs.
“The goal was to eliminate guesswork at the moment drivers, riders, or recipients connect,” says Fowler. “When identification is clear and system-controlled, safety improves, and operations move faster at the same time.”
Real-Time Identity Verification at the Point of Interaction
The solution centers on a patented in-vehicle system. Real-Time Safety Solutions’ Safety Screen is a high-resolution LED display mounted inside the vehicle and visible from the exterior without obstructing the driver’s view. With brightness exceeding 1,400 nits, nearly three times that of a standard computer display, the screen remains clearly visible in crowded, low-light, or high-glare conditions.
Trip or delivery data originates with the platform and is delivered simultaneously to the driver’s phone, the in-vehicle safety screen, and the customer’s phone. As the vehicle approaches the pickup or drop-off location, the screen and phone display matching colors and patterns that intensify with proximity, confirming the correct match before a door opens. Patterns and images supplement color coding to support accessibility for colorblind users.
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The goal was to eliminate guesswork at the moment drivers, riders, or recipients connect. When identification is clear and system-controlled, safety improves, and operations move faster at the same time.
This closed-loop verification benefits all stakeholders. Passengers and recipients gain confidence they are engaging with the correct vehicle. Drivers gain assurance they are picking up or delivering to the intended individual, reducing personal risk while enabling faster connections. Platforms gain confirmation that the correct match has occurred, helping reduce disputes, delays, and operational risk.
Field Validation and Scalable Deployment
The system has been validated through extensive development and testing, including a two-year software build and multi-state field trials.
During a three-month pilot conducted in the fall of 2024 with a regional rideshare operator, 97 percent of riders reported feeling safer when the safety screen was used. Drivers connected more quickly, completing up to thirty-five percent more rides within the same shift length.
Beyond rideshare, the technology supports package, grocery, and food delivery, including independent flex drivers operating personal vehicles. The system provides visual confirmation and geo-fenced alerts that notify recipients as a delivery vehicle approaches, improving safety and transparency.
Real-Time Safety Solutions supports multiple deployment models, including enterprise partnerships, fleet programs, and direct-to-driver adoption. A joint venture with a publicly traded finance partner enables flexible deployment without significant upfront investment. An advertising co-op model allows approved brands to display on screens, generating incremental revenue for drivers while helping offset platform costs.
Safety, speed, and scale no longer have to compete. Real-Time Safety Solutions proves that verification, when designed correctly, strengthens all three.