AutoTech Outlook: Specials Magazine

For auto dealerships, the most important moment in the customer journey happens on a phone call. It’s where online research turns into buying intent, service inquiries become appointments, and a missed or mishandled conversation can mean lost revenue. Yet even as dealerships invest heavily in digital tools, many still struggle with a basic challenge: their most valuable customer interactions aren’t always performing as they should. CallRevu, an AI-powered communications intelligence platform, was built to address that reality. More than 16 years ago, an automotive dealer realized his sales team was underperforming, not due to a lack of leads, but because of how calls were being handled. To understand what was going wrong, he began recording sales calls and reviewing them with his team, listening closely to what was being said and how small moments in conversation were costing deals. What started as a simple coaching exercise quickly revealed a much bigger opportunity. Those recordings exposed patterns, blind spots and missed moments that traditional dealership metrics couldn’t capture. That insight became the foundation for CallRevu, which has evolved to help dealerships analyze every sales and service conversation, act on insights in real-time and improve performance.

Automotive Lighting Manufacturing

The automotive industry is more focused than ever on remanufacturing, accountability, and sustainability. But one question continues to weigh on the minds of forward-thinking manufacturers: What should be done with parts that are too complex to discard, too damaged to reuse, and too valuable to ignore? Headlamps and tail lamps in lighting assemblies are prime examples—packed with semiconductors and microchips. Despite their high material value, these components are often sent to landfills after just one lifecycle. That’s where Llink Technologies steps in—not as a recycler, but as a remanufacturing partner redefining the lifecycle of automotive lighting. Through its patented process, the company restores headlamps and tail lamps to OEM standards and fuels growth through a scalable, automated system. This allows OEMs to reintroduce high-value components into the supply chain faster and more efficiently while reducing Scope 1, 2, and 3 emissions. The result? A rare trifecta: measurable sustainability impact, lower costs and faster availability for end users, and a scalable model that supports long-term growth for manufacturers. What was once written off as a liability is now recast as a driver of progress, efficiency, and impact— and Llink Technologies is leading the charge. “Our three-pillar approach brings together sustainability, end-user value, and growth potential to create a smarter, more responsible way of doing business in the automotive lighting industry,” says Chelsea Jensen, Business Operations Manager. OEM-Grade Quality with Cost and Availability Benefits One of Llink Technologies’ standout achievements is maintaining OEM fit, form, and function at a significantly reduced cost up to 40 percent lower than that of new parts and competitive with after-market knock-offs. The remanufactured assemblies are fully certified, fit to vehicle exactly as new, meet all federal and OEM-specific testing standards—including DOT and FMVSS—and come with an OEM warranty.

Auto Dealership Management Solution

ASN Software

In the fast-paced world of automotive retail, efficiency, automation, and data accuracy can make or break a deal. Yet many Dealer Management Systems (DMS) fall short, especially when it comes to integrating compliance without slowing things down. ASN Software was founded on a simple belief: technology should help dealers move faster, not hold them back. For more than two decades, ASN has provided end-to-end DMS solutions tailored for independent and franchise dealerships, finance companies, service centers, and floorplan lenders. Their integrated ecosystem reduces redundancy, eliminates data silos, and empowers users to make smarter, faster decisions. “Dealers operate in a high-pressure environment,” says Alex Azary, COO. “That’s why ASN builds compliance into the workflow—without breaking momentum. From taxes and disclosures to Red Flag and OFAC checks, it all runs in the background while your team stays focused on sales.” Beyond Compliance: Automation Across the Dealership ASN’s flagship platform, AutoDealer Plus®, offers more than regulatory peace of mind. It’s a full-featured system built for modern retail and service operations, combining CRM, e-contracting, VIN scanning, service shop management, and accounting in one powerful interface. Approved for certified OEM reporting with Hyundai, Mitsubishi, Kia, Nissan, and Infiniti, AutoDealer Plus supports both franchise and independent dealers. It also features: • A robust service shop module with parts ordering, labor tracking, and RO management • A built-in menu selling system with real-time interfaces to trusted F&I product providers • Secure digital document storage through ASN DocManagement, enabling 100 percent paperless deal jackets, eSignatures, and audit-ready access

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EDITORIAL

Redefining Competitive Edge in the Automotive Era

The automotive industry remains a pillar of global innovation, blending advanced manufacturing, sustainability, and digital transformation to redefine mobility. In 2026, it faces persistently high vehicle prices, trade and tariff uncertainties, and uneven progress in electrification. At the same time, AI integration, software-defined vehicles, enhanced connectivity, resilient supply chains, and a sharper focus on customer experience are reshaping competitive advantage. In this edition, we examine the latest industry developments and explore the key challenges and opportunities that will define the road ahead in 2026.

At the forefront of dealership innovation is CallRevu, our AI-Powered Dealerships Communication Intelligence of the Year 2026. The AI-driven platform transforms phone conversations, the pivotal moment when online research turns into purchase or service intent. Built from a dealer’s realization that mishandled calls cost revenue, CallRevu delivers real-time analytics through SalesVision and ServiceVision, DealSaver alerts for at-risk opportunities, Digital Voice Assistants for 24/7 engagement, Line Assurance to prevent spam flagging, and TestTrack for AI-powered coaching. By capturing and analyzing every interaction, it helps dealerships recover missed revenue, strengthen retention, and elevate performance.

In supply chain operations, Bridget Grewal, Director of Packaging Continuous Improvement at Magna International advances proactive engineering for returnable shipping assets, deploying RFID, Bluetooth Low Energy, and LPWA-enabled GPS for real-time visibility while shaping AIAG sensor standards. While, Michael Spliedt of Yanfeng champions values-based leadership grounded in trust, clear problem framing, and data-driven collaboration.

Together, these leaders illustrate how intelligent tools, disciplined logistics, and principled leadership are redefining automotive excellence for a connected, sustainable future. We hope their insights will help you make better business decisions.

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